Australia-wide, no travel needed
Remote support works anywhere in Australia, so there’s no waiting for a visit and no travel cost. With an average response time under one hour, it’s often the fastest way to get back to work.
Did you know most of your IT issues can be resolved over the phone?
At Tech This Out we can provide remote support to all our clients no matter where they are located. If your computer is turned on and connected to the internet we can help you!
Call today to enjoy the cost-effective advantages of remote support.
Need to access our remote support software?
Connect with our support team remotely on Mac or PC by downloading our remote support application below.
How remote support works
Getting help is quick and simple:
Call us on 03 9908 3070, or send us a message
Download our remote support app for Mac or PC
Share the session details with our technician, who connects securely and fixes the problem while you watch
Secure and in your control
Our technician can only connect when you share the session details, and you can watch everything that happens on screen. When the session ends, the connection closes.
When we need to see it in person
Hardware faults, broken screens and network problems are best fixed hands-on. Walk in to our Wantirna South workshop, or book an onsite visit anywhere across Wantirna South, Knoxfield, Boronia, Bayswater, Ferntree Gully and Melbourne’s south-eastern suburbs.
Virus and Spyware Removal
We use proven tools to detect, remove, and protect your devices from malware, viruses, and spyware.
Software Installation and Support
Our technicians can install new programs, configure settings, and troubleshoot software issues through a secure remote session.
Email Configuration
We remotely set up your email accounts, optimise settings, and resolve sync or access issues across your devices.
Computer Training
We offer guided remote training sessions that walk you through tasks and features so you can use your computer with greater confidence.
Common questions
All FAQsIs remote support secure?
Yes. Our technician can only connect when you share the session details with them, and you can see everything they do on screen.
Do I need to install anything?
Just our small remote support app, which you can download from this page for Mac or PC.
Does remote support work on a Mac?
Yes, our remote support app works on both Mac and PC.
What if my computer won’t turn on or connect to the internet?
Remote support needs a working internet connection. Bring your computer in to our Wantirna South workshop or book an onsite visit instead.
Do you provide remote support for businesses?
Yes. We support businesses across Australia remotely, alongside onsite business IT support in Melbourne’s south-east.
Local IT support across Melbourne’s south-east
From our workshop at 12 Eastgate Court, Wantirna South, we look after homes and businesses across Wantirna South, Knoxfield, Boronia, Bayswater, Ferntree Gully and Melbourne’s south-eastern suburbs. Walk in, book an onsite visit, or get help remotely.
- Wantirna South
- Knoxfield
- Boronia
- Bayswater
- Ferntree Gully
- South-eastern suburbs
- Remote support Australia-wide
Why not drop in and see one of our friendly staff today?
12 Eastgate Court, Wantirna South · Monday - Friday, 9:00am - 5:00pm
More in IT Services
Need a customised solution to meet your individual technology needs? We’ve got you covered.
We’re eager to provide solutions for your business. To get in touch, send us a message using the form, or reach us directly.